Privacy policy

Cleaning Oven uses the details you give on the form or on the phone to price and arrange an oven clean. Below is what is taken, who sees it, how long it is held and your rights over it. Nothing is ever sold.

1. Who looks after your details

Cleaning Oven is the trading name used on this site. In UK GDPR terms the business trading under that name is the controller, the one that settles what happens to your details. Any question about this policy goes to the office on 020 7048 2095 or through the form on this site.

2. What the form collects

The form asks only for what the office needs to give you a price:

your name
your phone number
an email address, though the form can be sent without one
your postcode
the appliance details: the type of oven, the number of doors, the width of a range cooker, the make and model and anything else you want cleaned
the days or date that suit you, and any notes you add
the page of this site the form was sent from

The page address tells the office which cooker or borough you were reading about when you asked, so the call can start from the right place.

3. What a phone call records

When you ring 020 7048 2095, the phone system logs the number you called from, the date and time and how long the call lasted. The office writes down what was asked and agreed. If a visit is booked, it also takes the address for the visit and keeps a record of the deposit. For a double oven, a range cooker or an AGA the office may ask for a picture to price the job, and any picture you send is kept with the booking.

4. Why the details are used

Everything above is used to price the visit and arrange it. That means working out the price for your appliances and postcode, agreeing a date and taking the deposit. It also means giving the cleaner the right address and job details, and answering any question or complaint about the visit later.

5. The lawful basis

When you ask for a price or a booking, your details are used because you have asked for something that leads to a contract. UK GDPR calls this taking steps at your request before a contract, and once a visit is booked the same details are used to carry the contract out.

Call records rest on legitimate interests. The office needs a note of each call, the number, the time and what was said, so a price, a date or a complaint can be checked against what was agreed. You can object to this use, as section 8 explains. Payment records are also kept because tax law requires them.

6. Who sees your details

The booking office sees them, along with the systems it uses to manage bookings: its booking records, its phone line and the service that carries form messages. The companies that run those systems hold the details on the office’s behalf.

The cleaner who does your visit gets what the job needs: your name, your phone number, the address and the appliance details. Your details are never sold, and they are not handed to anyone for marketing. They are passed to a public body only where the law requires it.

7. How long details are kept

Booking records, call records and form requests are kept for up to six years after your last booking or request, then deleted. Six years is the time limit for bringing a claim about a contract in England and Wales, so the record is there if a question about a job comes up later.

8. Your rights under UK GDPR

You can ask the office to:

give you a copy of the details held about you
correct details that are wrong or out of date
delete details it no longer has a reason to keep
limit how your details are used while a question about them is sorted out
stop using call records, which rest on legitimate interests, unless there is a pressing reason to keep them such as an open complaint
send you the details you gave, in a format another business can read

To use any of these rights, ring 020 7048 2095 or send a request through the form on this site. The office may ask a question or two first to make sure the request is yours. There is normally no fee, and UK GDPR gives the office one month to answer. Some records cannot be deleted on request while the law still requires them to be kept, payment records among them.

9. Complaints to the Information Commission

If something about the handling of your details worries you, raise it with the office first so it can look into it. You can also complain to the Information Commission, which took over from the Information Commissioner’s Office as the UK data protection regulator, through its website at ico.org.uk.

10. Changes to this policy

If the way details are handled changes, this page is updated. The rules for bookings, deposits and cancelling are in the booking terms and conditions. The phone hours are on the contact page.